PlayFootball Administration and Participant Portal invoice and team card Portable Document Format (PDF) failing to generate

Incident Report for Play Football

Resolved

The incidents cause has been resolved and monitoring services have been implemented.

If you have any concerns please don't hesitate to contact the PlayFootball customer team.

Email: support@playfootball.com.au
Phone: 02 8880 7983
https://support.playfootball.com.au/support/home

Posted Oct 11, 2022 - 18:30 AEDT

Identified

The incidents cause has been identified.

If you have any concerns please don't hesitate to contact the PlayFootball customer team.

Email: support@playfootball.com.au
Phone: 02 8880 7983
https://support.playfootball.com.au/support/home

Posted Oct 11, 2022 - 18:00 AEDT

Investigating

PlayFootball Administration and Participant Portal enterprise Portable Document Format (PDF) are failing to generate and returning a Code: 0 error in response. Invoices and ID cards are inaccessible.

The incident is classed a Priority 2 (P2).

The incident is being investigated.

If you have any concerns please don't hesitate to contact the PlayFootball customer team.

Email: support@playfootball.com.au
Phone: 02 8880 7983
https://support.playfootball.com.au/support/home

Posted Oct 11, 2022 - 11:59 AEDT

This incident affected: PlayFootball Administration Portal and PlayFootball Participant Portal.