Scheduled Maintenance – PlayFootball System Unavailable
When: Tuesday, 24 March 2026 Time: 5:00 AM – 6:30 AM AEDT Duration: 1 hour 30 minutes
The PlayFootball system will be undergoing scheduled system maintenance during the above window. As a result, PlayFootball will be unavailable and not accessible for the duration of the maintenance. Release Notes will follow. Any issues please contact support@playfootball.com.au. Posted on
Mar 23, 2026 - 17:00 AEDT
Resolved -
Fixed a bug where exporting a report from the All Registrations tab did not export the Registration Status column correctly
Fixed a bug where creating or linking a participant record via the profile sometimes resulted in duplicate records being created, preventing the participant from progressing
Fixed a bug where subsidised payments made by an Admin were not recorded correctly when the payable fee was zero
Fixed a bug where an Axios error would sometimes appear when creating a new participant record
Fixed a bug where the Terms and Conditions step was always marked as incomplete when editing a draft registration type or product
Fixed a bug where the Guardian and Participant detail pop‑up displayed the guardian’s mobile and email instead of the participant’s
Fixed a bug where a participant was charged the full fee when applying an Active Kids Voucher voucher followed by an organisation voucher and the AKV rolled up
Fixed a bug where pre‑populated fields were shown as incomplete in the error summary box, even when they were already completed
Completed -
The scheduled maintenance has been completed.
Mar 19, 06:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 AEDT
Scheduled -
Scheduled Maintenance – PlayFootball System Unavailable
When: Thursday, 19 March 2026
Time: 5:00 AM – 6:30 AM AEDT
Duration: 1 hour 30 minutes
The PlayFootball system will be undergoing scheduled system maintenance during the above window. As a result, PlayFootball will be unavailable and not accessible for the duration of the maintenance. Release Notes will follow.
We are currently investigating an issue relating to Non-Playing registrations (coach, volunteer etc) where existing users are unable to bypass the WWCC step.
For a workaround contact support on 02 8880 7983.
We will provide more details once a fix is in place.
Mar 12, 12:36 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:00 AEDT
Scheduled -
Scheduled Maintenance – PlayFootball System Unavailable
When: Friday, 13 March 2026
Time: 5:00 AM – 6:30 AM AEDT
Duration: 1 hour 30 minutes
The PlayFootball system will be undergoing scheduled system maintenance during the above window. As a result, PlayFootball will be unavailable and not accessible for the duration of the maintenance. Release Notes will follow.
Resolved -
Added participant name as a new column in the Lapsed Registrations tab
Updated the global search to run asynchronously to improve performance and reduce deadlocks in production
After this change, new or updated records will appear in the global search within 30 seconds.
Hid participants with negative FFA numbers from global search results
Updated the ITC logic for minors so it only triggers if both the participant’s nationality and country of birth are not Australian/Australia
Updated the Refund Finalisation ticket so that if a registration has multiple transactions, only the approved transaction is displayed
If there are duplicate approved transactions, both will display, but clicking “Approve” will only process one. The second must be processed offline.
Added the ability for FA Admin to request a refund when submitting a de‑registration on behalf of a participant
GTM event now triggers after submitting a registration in the Continue & Pay flow
Improved error handling for mandatory Additional Questions in the registration flow, including:
Showing errors in the format: “[Question]: [Error message]” e.g. “What is your shoe size? An answer is required for this question.”
Clicking an error in the summary box now scrolls to the relevant question (applies to all steps)
Fixed issues where not all questions are shown in the error summary box or errors were dismissed incorrectly
Updated how the registration date is recorded so it reflects when the registration was submitted (i.e. when status changes to In draft – awaiting payment, Awaiting Approval, ITC pending, DTC pending) instead of when payment was completed
Fixed a bug where the scheduled disbursement was not running due to missing environment variables
Fixed a malformed chevron icon on selection fields
Fixed a bug where registrations selecting “Regulation Fees Only” incorrectly showed as “All Fees Upfront / Paid in Full” when no reg fee was payable
Fixed a bug where non‑playing registrations for under‑13 participants could not be approved and cited
Fixed a bug where updating the parent registration type did not update the reg group, playing level, or football type
These fields update only after the type/product is submitted. While in draft, it will still show the old values.
Fixed a bug where the error summary box did not appear on the Regulation Details step for non‑playing registrations
There is a known regression where questions not applicable to this registration are displayed. This does not block completion and planned to be fixed in the next release
Fixed a bug where selection options did not prefill when editing a registration type or product
Completed -
The scheduled maintenance has been completed.
Mar 12, 06:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 AEDT
Scheduled -
Scheduled Maintenance – PlayFootball System
Unavailable When: Thursday, 12 March 2026
Time: 5:00 AM – 6:30 AM AEDT
Duration: 1 hour 30 minutes
The PlayFootball system will be undergoing scheduled system maintenance during the above window. As a result, PlayFootball will be unavailable and not accessible for the duration of the maintenance. Release Notes will follow.
Resolved -
Updated the product enrolment refresh so blank rows no longer appear when it updates overnight.
Added the ability for FA & MF Admins to cancel refund requests
Upgraded the mobile number validation library so newer mobile numbers (e.g., 0495 111 111) are accepted
Removed the instruction about needing sensitive documents to be physically sighted from the Getting Started section to avoid confusion that these need to be uploaded during the flow
Removed the default season filter from the Lapsed Registrations tab so all lapsed registrations are displayed
Updated the “Lapsed” column in the Lapsed Registrations tab to “De‑registered” and now display the date the registration was de‑registered (This will be blank if the registration was never de‑registered before becoming lapsed.)
Updated the logic used to display the Registered Date and Approved Date in the Lapsed Registrations tab to ensure the correct dates are shown instead of invalid dates or season defaults
Fixed a bug where the FA Finance Forecast Report was exporting the next disbursement period using UTC instead of Sydney time (e.g., downloading the report on Wednesday before 11am AEDT would still show Tuesday’s disbursement period because it was still Tuesday in UTC)
Fixed a bug where mandatory multi‑selection dropdown Additional Questions had no error handling
Completed -
The scheduled maintenance has been completed.
Mar 9, 06:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:00 AEDT
Scheduled -
Scheduled Maintenance – PlayFootball System Unavailable
When: Monday, 9th of March 2026
Time: 5:00 AM – 6:30 AM AEDT
Duration: 1 hour 30 minutes
The PlayFootball system will be undergoing scheduled system release during the above window. As a result, PlayFootball will be unavailable and not accessible for the duration of the release. Any issues please contact support@playfootball.com.au.
Mar 6, 21:36 AEDT