Release Notes and Status

All Systems Operational

PlayFootball Admin Operational
90 days ago
100.0 % uptime
Today
Login Page ? Operational
90 days ago
100.0 % uptime
Today
Global Search Operational
90 days ago
100.0 % uptime
Today
Registrations Tab Operational
90 days ago
100.0 % uptime
Today
People Tab Operational
90 days ago
100.0 % uptime
Today
Approvals Tab Operational
90 days ago
100.0 % uptime
Today
Reports Tab Operational
90 days ago
100.0 % uptime
Today
Organisations Tab Operational
90 days ago
100.0 % uptime
Today
PlayFootball Participant Operational
90 days ago
100.0 % uptime
Today
Registration Flow Operational
90 days ago
100.0 % uptime
Today
Find a Product Tab Operational
90 days ago
100.0 % uptime
Today
My Registrations Tab Operational
90 days ago
100.0 % uptime
Today
Family Management Tab Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
PlayFootball Release Notes ? Operational
PlayFootball Known Issues Operational
PlayFootball Website and Finder ? Operational
90 days ago
100.0 % uptime
Today
PlayFootball Support Team ? Operational
90 days ago
100.0 % uptime
Today
Football Australia Learning Centre (Etrainu) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 10, 2025

No incidents reported today.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Resolved - Added a ‘Date Created’ column to the ITC & DTC reports.


Fixed a bug where an eligibility error appeared when an Admin tried to cite a Club Football registration for a participant with three Club Football registrations across different seasons.


Fixed a bug where a participant could not link a new record to their Google account during the registration flow.


Fixed a bug where not all tabs appeared initially for participants signing in with Google, even when a participant record was already linked.

To view more details follow this link - https://support.playfootball.com.au/support/solutions/articles/22000293145-system-release-notes-7th-of-november-2025

Nov 7, 08:38 AEDT
Nov 6, 2025

No incidents reported.

Nov 5, 2025
Resolved - The below outlines the work done for the 2026 refund solution. Please note the below refund process will only take affect for refunds requested in the 2026 season. Please view user guide on refund process > https://support.playfootball.com.au/support/solutions/articles/22000288906-what-is-the-refund-process-


Introduced automatic refund transaction generation when refunds are processed online by Football Australia. The system now records both the main refund and the corresponding net-off for each relevant organisation.


Added an option for Football Australia to process refunds either online or offline when finalising refund tickets.


Ensured refunds are now recorded once per request, preventing duplicate refund records.
Refunds created before this release may still have duplicate issues and will require data cleanup at a later date


Updated the Refund Report to include additional columns showing more detail on each refund request (ID, request status).


Updated the Disbursement Report to show refund net-off transactions together with the normal disbursement records for each period, ensuring the total reflects the actual amount received.


Enhanced the Refund Request pop-up with clearer stages showing the current status of each refund.

Online refunds now appear in the participant’s transaction history as positive amounts, alongside payments.
The receipt will still link to the original payment; this will be updated in a future release


Updated the Financial Report so that transaction statuses now reflect their actual state and type instead of always showing as “Paid.”


The Financial Report now includes refund transactions that will be netted off in a future disbursement.


Updated the Disbursement Service to calculate total disbursement amounts based on payments received minus refunds processed within the same settlement period.
If the refund amount exceeds the disbursement amount, the disbursement will be skipped temporarily - the handling process will be defined in a later update


Fixed a bug where a parent organisation couldn’t view the refund status pop-up for a registration submitted by their child organisation without switching into that organisation. All organisations can now view refund status.


Further details on refunds can be found under the refund folder on our help portal > https://support.playfootball.com.au/support/solutions/22000106843
Full Release notes > https://support.playfootball.com.au/support/solutions/articles/22000293088-system-release-notes-5th-of-november-2025

Nov 5, 11:10 AEDT
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Resolved - Added a Regulation Fee section when creating or editing Registration Types and Products. This allows Admins to view the fees (including exceptions and variations) set up by the parent organisation for reference and see the total fee range to understand how much participants may be charged.

More details can be found here > https://support.playfootball.com.au/support/solutions/articles/22000293003-system-release-notes-29th-of-october-2025

Oct 29, 08:21 AEDT
Oct 28, 2025
Resolved - - Updated the Registration Confirmation page to show ‘Registration Submitted’ instead of ‘Payment Successful’ for zero-dollar products

It will still display 'Payment Successful' if the fee is reduced to zero via a voucher. This change also does not apply to 'Continue and Pay' or 'Admin Pay on Behalf' flows.

- Fixed a bug where clicking ‘Export Data to CSV’ from the All Registrations tab only exported the 10 records visible on the page instead of all data

- Fixed a bug where Admins bulk paying on behalf of registrations with a $0 fee saw the payment status remain as Unpaid

More details can be found here > https://support.playfootball.com.au/support/solutions/articles/22000293001-system-release-notes-28th-of-october-2025

Oct 28, 08:39 AEDT
Oct 27, 2025

No incidents reported.